Solvaa – Website and Service Terms & Conditions

Last updated on 06 September 2025.

These Terms and Conditions (“Terms”) govern your use of the Solvaa website (the “Website”) and your purchase of consultancy, automation, training, and related services (“Services”) from Solvaa where no separate signed Engagement Agreement is entered into. By using the Website or making a payment (including via Stripe or any other method), you agree to be bound by these Terms.

1. About Us

The Website and Services are provided by Cloud Your Business Pro Limited t/a Solvaa, a company registered in England (No. 10856404) with its registered office at Amelia House, Crescent Road, Worthing, BN11 1QR, United Kingdom (“Solvaa”, “we”, “us”).

2. Acceptance of Terms

By accessing, browsing, or using the Website, or by purchasing Services, you confirm that you accept these Terms. If you do not agree, you must not use the Website or purchase Services.

3. Use of Website and Intellectual Property

• All content on this Website, including text, graphics, logos, icons, images, videos, and software, is owned by or licensed to Solvaa.

• You may view, download, and print Website content for personal, non-commercial use only.

• You must not copy, reproduce, distribute, modify, or exploit any Website content without Solvaa’s prior written consent.

• Any unauthorised use may give rise to claims for damages and/or constitute a criminal offence.

4. Disclaimer – Website Content

The content on this Website is provided for general information only. It is not intended to amount to professional advice on which you should rely. Solvaa makes no representations, warranties, or guarantees, whether express or implied, that the content is accurate, complete, or up to date. Any reliance you place on such information is strictly at your own risk.

5. Services and Fees

• Solvaa will provide Services as described in the relevant quotation, service description, or online listing.

• All Fees are quoted exclusive of VAT unless otherwise stated.

• Fees must be paid in advance of Services being provided unless otherwise agreed in writing.

• Where a monthly retainer is agreed, Fees shall be payable monthly upfront at the start of each calendar month. A minimum contract term of either six (6) or twelve (12) months will apply, depending on the value of the retainer.

• If the Client cancels before the end of the minimum term (other than for Solvaa’s material breach), all unpaid Fees for the remainder will become immediately due and payable as liquidated damages.

6. Refunds

All Fees are non-refundable, save in exceptional circumstances (for example, where Solvaa has materially breached its obligations and failed to remedy such breach after written notice). Any refund request must be made in writing and will be considered reasonably and in good faith.

7. Disclaimer – Services

While Solvaa will use reasonable skill and care in providing Services, the Client acknowledges that:

• Solvaa does not warrant that any particular business outcome, financial improvement, or return on investment will be achieved.

• Solvaa does not provide legal, accounting, tax, or regulated financial advice, and the Client must obtain its own independent advice as appropriate.

• Where Services involve third-party tools, software, or platforms (including but not limited to Pipedrive, Zapier, SmartSuite, Make, Xero), Solvaa is not responsible for errors, downtime, changes in functionality, or losses arising from those third-party systems.

8. Intellectual Property in Deliverables

• All intellectual property rights in deliverables specifically created for the Client will vest in the Client once all Fees due are paid in full.

• Solvaa retains ownership of all pre-existing intellectual property, tools, templates, frameworks, and methodologies, but grants the Client a perpetual, royalty-free licence to use them as incorporated in the deliverables.

• Solvaa may use anonymised or sanitised examples of deliverables for marketing, case studies, or promotional purposes.

9. Confidentiality and Client Data

• Both Parties agree to keep all confidential information obtained in the course of Services private and not disclose it except where required by law.

• The Client remains solely responsible for the accuracy, legality, and integrity of all data and materials it provides. Solvaa shall not be liable for any losses arising from errors, omissions, or inaccuracies in Client data.

10. Force Majeure

Neither Party shall be liable for failure or delay in performing obligations caused by events beyond their reasonable control (including but not limited to war, pandemic, natural disaster, strikes, or IT outages). Obligations shall be suspended during such period. If the event continues for more than six (6) months, either Party may terminate by written notice.

11. Limitation of Liability

• Solvaa’s total liability for any loss or damage shall be limited to the total Fees paid by the Client for the Services giving rise to the claim.

• Solvaa shall not be liable for indirect or consequential losses (including loss of profit, loss of business, or loss of data).

• Nothing in these Terms limits or excludes liability for death, personal injury, or fraud.

12. Termination

• Either Party may terminate Services on thirty (30) days’ written notice.

• Upon termination, all outstanding Fees shall become immediately payable.

• Clauses relating to confidentiality, intellectual property, limitation of liability, and governing law shall survive termination.

13. Third-Party Links

The Website may include links to third-party sites. These are provided for convenience only. Solvaa does not endorse and is not responsible for the content, products, or services on any third-party websites. The Client accesses such websites at its own risk.

14. Privacy and Data Protection

Your use of the Website and Services is subject to our [Privacy Policy]([insert link]). By using the Website or purchasing Services, you consent to our handling of personal data in accordance with that policy.

15. Changes to Terms

Solvaa may amend these Terms from time to time. Updated Terms will be posted on this page and effective immediately upon posting. Please check regularly to ensure you are aware of the current version.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. The Parties submit to the exclusive jurisdiction of the courts of England and Wales and irrevocably waive any objection based on inconvenient forum.