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We are a digital platform and we process thousands of online transactions every month. This also means lots of complicated software systems that need to integrate with each other.
When Kelly came on-board, what we were looking for her to do was to sort out the mess, and I never had any real understanding of how big the mess actually was. We started looking at bookkeeping initially. The first thing was to make it a much more fluid system. Once we had that, I was then getting regular reports. I could see very clearly how my business was improving, and where we were, month by month. Before that it was just much more complicated and difficult way to get that data.
Once we focused on that part of the business and Kelly started to implement all these changes, suddenly we saw the results - the reporting, the improvements in processes, the reduction in costs and staff now required to run the business, and really just the smooth running. If I'd continued in the way I had been going, I would probably now need 4 full-time staff members to be doing all of the manual implementation.
I would say that Kelly is one of the best things to happen to my start-up. I stumbled upon her completely by accident, and I am just very fortunate that we did.

Ruari Fairbairns

Co-founder, One Year No Beer - London, UK

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